Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos team, what we can help with and what we cannot. We publish research-based reviews and guides on casinos not on GamStop for adults in the UK, so most messages concern accuracy, page content or how we work.
How to reach us
Look for the contact details or contact form in the site header or footer. Please use only those official channels, which are listed on wildbirdfeeders.co.uk. We do not run social media accounts or messaging groups that ask for money, passwords or card details, and we will never ask for those in a reply.
We have not published a guaranteed response time. We read the messages we receive, but we cannot promise a reply to every one, particularly if the message is abusive or off-topic.
What you can contact us about
- Corrections: a bonus term, payment method or licence detail on a page looks out of date or wrong. Tell us which page and, if you can, where you found the newer information.
- Questions about our reviews: how we assess casinos, how rankings work, or why an operator sits where it does.
- Suggestions: topics you would like explained, such as wagering requirements, withdrawal checks or free spins conditions.
- Business or editorial enquiries: introduce your organisation and what you have in mind. Paying us does not buy a ranking position.
- Concerns about content: anything you think is misleading or unclear.
What we cannot do
We are an independent information site, not a casino, and we do not operate any of the brands we cover. That limits what we can do for you:
- We cannot access, unlock or close your casino account.
- We cannot recover deposits, release withdrawals or settle bonus disputes on your behalf.
- We cannot guarantee how any operator will respond to a complaint.
If you have a problem with a casino, contact that operator's customer support first and keep screenshots and transaction records. Ask for its complaints procedure in writing. Check which regulator or licence body the operator names, and whether it offers an independent dispute route. Overseas licensing generally does not give the same protection as a UK Gambling Commission licence, so options can be limited.
What to include in your message
- The page address or title you are writing about.
- The exact statement you are questioning.
- Your evidence, such as a link to the operator's current terms, and the date you saw it.
- Whether you are happy for us to reply to the address you write from.
Please do not send ID documents, bank details, full card numbers or passwords. We never need them.
How we treat corrections
Bonus terms, payment options and licence information change often. Our pages reflect the details we reviewed as at the fact-check date shown, and casino advertising can differ from the terms in force. Where you tell us something has changed, we check it against the operator's published terms before updating the page. Reader reports are useful, but they are not the only evidence we rely on.
If you are comparing options before writing in, our guide to the best non GamStop casinos sets out the operators we cover and how they are assessed. Our rankings are editorial, and commission does not decide position. We may earn commission if you use some links on the site.
If gambling is causing you problems
If gambling is affecting your finances, relationships or wellbeing, you can get free, confidential help from GamCare on the National Gambling Helpline, 0808 8020 133, or through its website. You can also register with GAMSTOP to self-exclude from UK-licensed gambling sites, and use deposit limits, loss limits and blocking software. Please remember that casinos not on GamStop sit outside that scheme, so a GAMSTOP exclusion will not apply to them. If you have excluded yourself, think carefully before signing up elsewhere. Gambling is for adults aged 18 and over, and it should never be treated as income or a way to fix money worries.
Before you write
Many questions are answered in our guides, so a quick look at the relevant page may save you time. If you cannot find what you need, send us a short, specific message and we will do our best to help.